Our top priority is the health and safety of you, our customers, and our employees. Our production and fulfillment facility is compliant with all CDC recommendations, including social distancing and PPE guidelines.
The United States Postal Service (USPS) has shared that they are experiencing a high intake of packages and are understaffed due to COVID-19. While we work hard to meet our promised processing time, shipping timelines depend on USPS's volume and they are working hard to ensure delivery.
What does this mean for you?
- Shipping partners may be delayed: When you receive a tracking number from us, we’ve fully packaged your order and handed it over to USPS. Due to high order volumes and the impact of COVID-19 on our shipping partner, delivery times + tracking updates may experience longer than normal delays. We are currently seeing order tracking statuses stuck in pre-shipping and are working with USPS to get accurate tracking information for these orders.
- Order processing times may be delayed: Processing times are generally 2-4 business days from when you order to when tracking information is sent, although currently, those times vary due to the impact of COVID-19 and high order volumes.
- Customer support responses may be delayed: We are experiencing longer than usual wait times across our service channels. We typically reply within 72 hours, but please allow additional time for our team to get back to you. For the quickest help, please text our team at (310) 620-1535. As always, we will email you with tracking information as soon as your order ships.
We are thankful for your patience as we navigate together. Your purchases make a direct impact on our mission to be Bigger Than Beauty™. For every product you purchase, we donate to help a woman thrive.
We appreciate you and your support!