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Customer Service Associate

About Us

Thrive Causemetics was born out of a friendship. While working for L’Oreal’s luxury division creating products for Clarisonic, YSL and Lancome, Karissa Bodnar lost her dear friend Kristy to cancer at just 24 years old. Kristy’s compassionate and vivacious spirit inspired Karissa to establish Thrive Causemetics, a beauty brand and philosophy that goes beyond skin deep by empowering women.

Thrive Causemetics is Beauty with a Purpose: for every product you purchase, we donate one to a woman in need. We believe changing the world starts with a single ingredient, and that’s why we create vegan formulas whenever possible containing proven ingredients without the use of parabens, sulfates or toxins. All of our high-performance cosmetics are developed at  Thrive Lab in Seattle—we control every step of the product development process.

The Role

We are looking for a customer service associate to support our growth.  The role is responsible for assisting customers to understand order status, place orders, cancel orders, and answer general inquiries about Thrive Causemetics via our online channel.  The ideal candidate should be a detail-oriented, highly organized individual.  The candidate must have the ability to manage a high volume of tasks with minimal guidance and supervision while maintaining a positive and professional attitude.

Qualifications:

  • Previous experience as customer service in a retail environment or a call center preferred.
  • Strong verbal and written communication skills, including the ability to be friendly.
  • Ability to work independently with a high degree of accuracy as measured through key performance indicators.
  • Ability to identify customer issues and quickly resolve.
  • Willingness to adapt to flexible schedule.
  • Ability to communicate effectively internal teams, including senior management and peers.
  • Ability to sit for long periods of time using a computer to enter and process customer information.
  • Ability to answer large volumes of incoming e-mails and messages reliably and autonomously.
  • Willingness to work as part of a team and complete other tasks, as assigned.
  • Proficient in Google email and documents required.
  • US citizenship or permanent residency required.

How to Apply

Does this sound like you? If yes, please send a short email to careers@thrivecausemetics.com telling us about yourself. Please attach your resume and cover letter. Include the title of the position you are applying for and your name in the subject.