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Frequently Asked Questions

What is your return policy?

We want you to love your purchase, and if for whatever reason you don’t, email us at help@thrivecausemetics.com and we will do our best to make you happy. We handle returns on a case-by-case basis, and customer satisfaction is our ultimate goal.

Why do you have such a flexible return policy at Thrive Causemetics?

We hope to build trust with you and create a relationship for the long term. Standing behind what we create is a big part of that. We think many customers choose to shop with us because they know if their purchase isn't right, we'll work to fix it.

Do I need a receipt from my purchase?

Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we may ask for more information to better assist with your request.

Do you take everything back?

We do our best to accommodate most returns, but in some cases we cannot accept a return.

Is there a time limit? What if the item is used?

We will do our best to take care of you and treat you fairly. We ask that our customers treat us fairly as well. From time to time, we may not accept a return.

Are there restocking fees?

No.