Privacy Policy

Last updated and effective date: June 10, 2024

This Privacy Policy explains how Thrive Causemetics, Inc. (“TC,” “we,” or “us”) collects, uses, and discloses information about you. This Privacy Policy applies when you use our websites (“Websites”), contact our customer service team, engage with us on social media, or otherwise interact with us. 

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

If you are a California resident, please see the ‘Your California Privacy Rights’ section below.

You can click on the following links to go directly to the corresponding sections of this privacy policy.

1. Collection of Information
2. Advertising and Analytics 
3. Transfer of Information to the United States and Other Countries
4. Your Choices
5. Your California Privacy Rights
6. Notice of Financial Incentive/Bona Fide Loyalty Program Disclosure
7. Contact Us

 

COLLECTION OF INFORMATION

(a)  Information You Provide to Us

We collect information you provide directly to us. For example, you share information directly with us when you create an account, fill out a form, submit a product review through our Websites or comment on our blog, make a purchase, call or text us on the phone, communicate with us via third-party platforms and on social media, sign up to join our email list, join our Thrive Rewards program, request customer support, or otherwise communicate with us. The types of personal information we may collect include your name, email address, shipping and billing postal address, phone number, credit card and other payment information, information about your skincare needs, and any other information you choose to provide.

In some cases, we may also collect personal information you provide about others, such as when you purchase an e-gift card for someone and request that we deliver it electronically or decide to purchase and ship products to someone. We will use this personal information to fulfill your requests.

(b)  Information We Collect Automatically When You Interact with Us

When you access or use our Websites, we automatically collect certain information, including:

• Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
• Device and Usage Information: We collect information about how you access our Websites, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, browser type, and app version. We also collect information about your activity on our Websites, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Websites.
• Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Websites and your experience, see which areas and features of our Websites are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Websites and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies and how to disable them, see the ‘Your Choices’ section below.

(c)   Information We Derive

We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your location based on your IP address or make inferences about your preferences and interests based off your profile information. 

(d)  We use the information we collect to personalize and improve your experience on our Websites. We also use the information we collect to: 

• Provide and deliver our products and services, process transactions and returns, and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices;
• Communicate with you about products and events offered by TC and others and provide news and information that we think will interest you (see the ‘Your Choices’ section below for information about how to opt-out of these communications at any time);
• Provide and administer our loyalty program;
• Personalize the advertisements you see on third-party platforms and websites (for more information, see the ‘Advertising and Analytics’ section below);
• Send you technical notices, security alerts, and support and administrative messages; 
• Respond to your comments and questions and provide customer service;
• Monitor and analyze trends, usage, and activities in connection with our Websites; 
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of TC and others;
• Debug to identify and repair errors in our Websites; 
• Comply with our legal and financial obligations; and
• Carry out any other purpose described to you at the time the information was collected.

(e)   We share personal information in the following circumstances or as otherwise described in this policy: 

• We share personal information with vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising.
• If you submit a product review or comment on our blog, we share this information publicly on our Websites.
• We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• We may share personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of TC, our users, the public, or others.
• We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• We may share personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. 
• We share personal information with your consent or at your direction.

We also share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. 

(f)   Combining/Sharing Information

We may combine information you give us online or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with third parties. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you directly about our products and events that may be of interest to you, and for other promotional and commercial purposes.

From time to time, we might establish a business relationship with other persons or entities in order to refine and enhance the information we have about you. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

 

ADVERTISING AND ANALYTICS 

We allow others to provide analytics services and serve advertisements on our behalf across the web and in mobile apps. These entities may use cookies, web beacons, pixels, device identifiers, and other tracking technologies to collect information about your use of our Websites and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by TC and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Websites and other websites, and better understand your online activity. For more information about interest-based ads, or to opt-out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices or change your settings using the consent management tool on our Websites Privacy Portal.

We also work with third parties to serve ads to you as part of customized campaigns on third-party platforms (such as Facebook and Instagram). As part of these ad campaigns, we or the third-party platforms may convert information about you, such as your email address and phone number, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.

We utilize various tracking methods to enhance our marketing and improve user experiences, including the following:

• Facebook Ads:  We may use Facebook Ads to deliver targeted content to you based on your interests and interactions with our services.
• Google Ads:  Google Ads may be employed to display relevant advertisements based on your interactions with our services.
• YouTube Ads:  We may use YouTube Ads to promote our products or services based on your preferences.
• Email Marketing:  Your email address may be used to send marketing materials related to TC.  You can opt out of these communications at any time.
• Cookie Tracking:  Cookies help us collect data to enhance your experiences on TC’s Websites.
• URL Tracking (UTM and Amazon Attribution):  We may use tracking parameters in URL’s to analyze the effectiveness of our marketing campaigns, including those on Amazon.
• TikTok Ads Tracking: TikTok Ads may be used to deliver targeted content to you.

Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

We offer various financial incentives. For example, we may provide discounts, coupons, and other benefits for users who sign up to receive our marketing emails or join our loyalty program. When you participate in a financial incentive, we collect personal information from you, such as identifiers (like your name and email address) and commercial information (like your purchase history). You can opt into a financial incentive by following the sign-up or participation instructions provided, and you can opt-out of the financial incentive, or our subsequent use of your personal information in connection with a financial incentive, at any time by following the instructions in our promotional emails or by contacting us at help@thrivecausemetics.com. In some cases, we may provide additional terms and conditions for a financial incentive, which we will present to you when you sign up. The value of your personal information is reasonably related to the value of the offer or discount presented to you.

 

TRANSFER OF INFORMATION TO THE UNITED STATES AND OTHER COUNTRIES

TC is headquartered in the United States, and we have operations and service providers in the United States, Canada, and Israel. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

 

YOUR CHOICES

(a)  Account Information

You may update and correct certain account information at any time by emailing us at help@thrivecausemetics.com. If you wish to delete your account, please email us at help@thrivecausemetics.com or submit your request here, but note that we may retain certain information as required by law or for our legitimate business purposes.

(b)  Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Websites.

(c)   Communications Preferences

You may opt-out of receiving promotional emails from TC by following the instructions in those communications, contacting our Customer Experience team at help@thrivecausemetics.com, or submitting your request here. If you opt-out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

 

YOUR CALIFORNIA PRIVACY RIGHTS 

The California Consumer Privacy Act of 2018 and the California Privacy Rights Act of 2020 (collectively, the “CCPA”), affords consumers residing in California certain rights with respect to their personal information. If you are a California resident, this section applies to you. 

If you live in California, under the California Consumer Privacy Act (“CCPA”), you have the right to request access to and receive information about what data that we have collected about you; have the information restricted or deleted; and/or withdraw your consent to certain uses of your information. These rights may also exist to some lesser degree in other jurisdictions.  You may also have the right to data portability regarding the data you provided to us. You can exercise your rights in one of the methods below:

In the preceding 12 months, we have collected the following categories of personal information: identifiers, information described in Cal. Civ. Code § 1798.80(e), commercial information, internet or other electronic network activity information, inferences, and sensitive personal information. Under Cal. Civ. Code § 1798.121(d), we do not infer characteristics about a consumer based on any sensitive personal information collected or processed as defined under Cal. Civ. Code § 1798.140(ae). 

For details about the precise data points we collect and the categories of sources of such collection, please see the ‘Collection of Information’ section above. We collect personal information for the business and commercial purposes described in the ‘Use of Information’ section above. In the preceding 12 months, we have disclosed the following categories of personal information for business purposes to the following categories of recipients:

Category of Personal Information	Categories of Recipients
Identifiers	Analytics providers Communication providers Customer service providers Fraud prevention and security providers Infrastructure providers Loyalty program providers Marketing and advertising providers Payment processors Shipping and other order fulfillment providers
Information described in Cal. Civ. Code § 1798.80(e)	Payment processors
Commercial information	Analytics providers Communication providers Customer service providers Fraud prevention and security providers Infrastructure providers Loyalty program providers Marketing and advertising providers Payment processors Shipping and other order fulfillment providers
Internet or other electronic network activity information	Analytics providers Communication providers Fraud prevention and security providers Infrastructure providers Marketing and advertising providers
Inferences	Analytics providers Communication providers Infrastructure providers Marketing and advertising providers

California law requires that we provide transparency about personal information we “sell” which, for the purposes of the CCPA, broadly means scenarios in which TC has shared personal information with third parties in exchange for valuable consideration. California law also requires that we provide transparency about personal information we “share” which, for the purposes of the CCPA means scenarios in which TC has disclosed personal information with third parties for the purpose of cross-contextual behavior advertising. While we do not provide personal information about you to other companies for money, we do allow our advertising and analytics partners to collect certain device identifiers, commercial information, and internet or other electronic network activity information via our Websites to show ads that are targeted to your interests in ways that may be considered “selling” or “sharing” under the CCPA.  We also might rent, exchange, share, and/or cross reference information, including contact information about you that enable other businesses to contact you regarding products and services that may be of interest to you. For more information about having your personal information used for targeted advertising purposes, please see the ‘Advertising and Analytics’ section above. In the preceding 12 months, we have “sold” or “shared” the following categories of personal information to the following categories of third parties: 

Category of Personal Information	Category of Third Parties
Identifiers	Analytics providers Marketing and advertising providers
Commercial information	Analytics providers Marketing and advertising providers
Internet or other electronic network activity information	Analytics providers Marketing and advertising providers

We may use and collect the above categories of personal information for the purposes described in this Privacy Policy.  We may use the categories of personal information listed above for any of the business purposes identified in the California Privacy Rights Act (“CPRA”). We will not collect additional categories of personal information or use the personal information we collect other than for the purposes stated or for materially different or incompatible purposes without first providing you with notice.

If you would like to exercise your CCPA rights to access or delete information from or about you, you may click here.

You have the right to opt out of these sales at any time by visiting our ‘Do Not Sell/Share My Personal Information’ webpage here. We do not knowingly sell or share personal information of consumers under the age of 16.

You may also opt-out by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC) on the browsers and/or browser extensions that support such a signal. If you are not logged in when you visit our site with such a signal, we may not recognize the signal as a request to opt-out of “selling” or “sharing” the information we have about you associated with your account because we have no way to tie the Opt-Out Preference Signal to your account. In that event, if you also want to opt-out of our selling or sharing of the information associated with your account, please use the webform linked above.

(a)  Retention of Personal Information:

We retain your personal information for as long as reasonably necessary to achieve our business purposes for which it was collected, processed, or otherwise disclosed.  The retention period for each category of personal information is determined by the nature and sensitivity of the information; whether such information is necessary to provide the services and/or goods to you; whether such information is required under applicable law for us to maintain; or whether such information is necessary to protect your or our rights under applicable law. All information is retained in accordance with our internal record retention policy.

(b)  California Privacy Rights Act:

Subject to certain exceptions under the CPRA, California residents may have the following rights with respect to their personal information collected by us:

The right to know and access.  California residents have the right to request we disclose: (1) the personal information that we collect about you; (2) the categories of personal information that we collected about you in the preceding 12 months; (3) the categories of purposes for which such personal information was disclosed in the preceding 12 months; (4) the categories of sources for which such personal information was collected; and (5) the categories of third parties with whom such personal information may have been shared.

The right to deletion.  California residents have the right to request that we delete the personal information that we or our vendors collected about you. There may be circumstances where we will be unable to delete your personal information.  If we are unable to comply with your request for deletion, we will let you know the reason why.

The right to correct inaccurate information. California residents have the right to request that a business maintaining inaccurate personal information about the resident correct that inaccurate personal information.

The right to opt-out of the sale or sharing of personal information. California residents have the right to direct that a business that sells or shares his or her personal information does not sell or share such information. 

Right to no retaliation. California residents have a right of non-retaliation if they choose to exercise a consumer right.  If a California resident chooses to exercise any of these rights, we will not discriminate.

Right to limit and use and disclosure of sensitive personal information.  California residents have the right to request that we limit our use of their sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer of such services or goods.

The right to opt out of automated decision-making technology. If automated decision-making technology like profiling is used, California residents have a right to request meaningful information about the logic involved in automated decision-making technology and a description of the likely outcome of the process with respect to them.

You may make these requests by submitting our webform or by emailing us at help@thrivecausemetics.com. We will verify your request by asking you to provide information related to your recent interactions with us, such as your name, email address, or recent purchases. We will not discriminate against you if you exercise your rights under the CCPA.

If we receive your request from an authorized agent, we may ask for evidence that you have provided such agent with a power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf. If you are an authorized agent seeking to make a request, please contact us.

(c) Exercising California Privacy Rights

To exercise any of these rights, contact us at help@thrivecausemetics.com. In connection with submitting a request, you must provide the following information: your name, email address, phone number, and state of residency and what type of request you are making.

Only a California resident may make a verifiable consumer request related to his or her personal information.  A California resident may only make a verifiable consumer request for access or data portability twice within a 12-month period.  The verifiable consumer request must provide sufficient information that allows us to reasonably verify the requestor is the person about whom we collected personal information or an authorized representative and describe the request with sufficient detail that allows us to understand and respond.  We cannot respond to a request or provide personal information if we cannot verify the identity or authority to make the request.

(d)  Sharing of California Resident Personal Information

We may have disclosed your personal information identified above for a business purpose to the following categories of third parties: (a) our parent companies, affiliates, and/or joint venture partners; (b) our data analytics partners; (c) social media networks; and (d) our service providers and security partners. We may have shared your personal information set forth in the categories identified above to government agencies, law enforcement and our service providers. 

(e) Do Not Track Signals

Some web browsers have “Do Not Track” or similar features that allow you to tell each website you visit that you do not want your activities on that website tracked.  Presently, our Websites do not respond to “Do Not Track” signals and will continue to collect information about you even if your browser’s “Do Not Track” feature is activated.

(f) Shine the Light Law

California's "Shine the Light" law (Civil Code Section § 1798.83) permits Californiaœ residents who are users of our Site and APP to request information regarding our disclosure of personal information to third parties for direct marketing purposes.  To make such a request, please send an email to help@thrivecausemetics.com.

(g) Children Under 13: 

Our Websites are not intended for children under 13 years of age. We do not knowingly collect or use personal information about children under 13 without parental consent.  We have no way to determine the age of those who use our Websites and request that no one under the age of 13 use the Websites or provide any personal information.  We will remove any personal information of those under the age of 13 if we discover that we have inadvertently collected it. 

(h) Notice to International Users: 

The Websites are hosted in the United States and are subject to U.S. law and are intended for users located only in the United States.  By accessing the using the Websites, you consent to the transfer to and processing of your personal information in the U.S.

 

NOTICE OF FINANCIAL INCENTIVE/BONA FIDE LOYALTY PROGRAM DISCLOSURE 

 We offer our customers a loyalty program (the Program) that provides certain perks, such as rewards and exclusive offers. We may also provide other programs, such as sweepstakes, contest, or other similar promotional campaigns (collectively, the “Programs”). When you sign up for one of these Programs, we typically ask you to provide your name and contact information (such as email address and/or telephone number). Because our Programs involve the collection of personal information and offering of certain benefits, they might be interpreted as a “financial incentive” program under California law or a “bona fide loyalty program” under Colorado law. Under the California law, the value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.

You may withdraw from participating in the Program at any time by contacting us.

 

CONTACT US

If you have any questions about this Privacy Policy, please contact us by phone at (888) 804-4318, by email at help@thrivecausemetics.com, or by mail at: 

Thrive Causemetics, Inc.

[Re: Privacy Compliance Officer]

6100 Center Dr., Suite 900

Los Angeles, CA 90045