Frequently Asked Questions
What shipping methods do you use?
We ship all U.S. orders using either the United States Postal Service (USPS) or DHL. U.S. orders over $35 enjoy free standard shipping. For orders under $35, standard shipping is $5.95. You'll also be given the option to choose priority shipping for $9.95.
Regardless of the shipping method you choose, you'll receive a confirmation email with your tracking information once your order ships.
Where do you ship from?
All of your Thrive Causemetics orders will be shipped from either one of our two U.S warehouse locations in Southaven, Mississippi (right outside of Memphis, TN) or Las Vegas, Nevada.
If you are a Canadian resident and you order from our website at www.thrivecausemetics.ca, your order will ship from our Canadian warehouse just outside of Toronto, Ontario.
My tracking number says invalid/label not yet created. Where is my order?
This typically means we have processed your order and USPS will scan your order within the next 48 hours and you will be able to track its progress from there. Please give the status page 48 hours to update. If you don't see an update after that, feel free to reach out to us via chat, text or email.
*If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.